Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gorvii37@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gorvii37@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gorvii37@gmail.com.

By placing an order with GORVII, you acknowledge and agree to the following terms. These guidelines are designed to give clarity on our return and refund process here in the United States.

A. 30-Day Return Window

Customers can request a return within 30 days of receiving their order. To qualify, the product must remain in its original condition: unused, unworn, and with all tags, labels, and packaging intact. Items showing signs of wear, damage, or alteration might not be eligible for return.

B. How to Initiate a Return

In order to initiate a return, please email us at support@gorvii.com
We will send you a return shipping label and detailed step-by-step instructions once we have reviewed and approved your request.

Please note: Returns sent back without prior authorization will not be accepted.

C. Damaged, Defective, or Incorrect Items

Please check your order immediately upon delivery. If you find that a product is defective, damaged, or not the item you ordered, please contact us immediately at support@gorvii.com

so that our team can resolve this issue as quickly as possible.

Replacement delivery timelines may vary depending on your location and product availability. Rest assured that we will do our best to process your replacement or correction as soon as possible.
D. Exchanges
Exchanges are available only if you receive an item that is defective, damaged, the wrong size, or incorrect.

To initiate an exchange, kindly reach out to us at support@gorvii.com

Please fill this form in with your order details and a short description of the problem.
Once your request has been reviewed and approved, we will walk you through the exchange process so you can receive the item that is right for you quickly.

E. Customer Responsibility for Incorrect Orders

GORVII will not be responsible for any mistake in the placement of the order, such as choosing the wrong product, color, or size.
The customer should assume all returns and reshipping charges in such situations to correct the order.
We encourage customers to review all order details before finalizing the checkout process to avoid any inconvenience.
F. No Restocking Fees

we have a pretty simple return policy: no restocking fee for items returned. You’ll get a full refund, minus shipping costs, if your return meets our eligibility criteria.

Refund Policy

Refund Process At GORVII, we are committed to making the refund process as seamless and transparent as possible for all of our customers. Once your returned item is received at our facility, it goes for inspection and quality verification to be considered eligible for return. Refund Approval and Notification Once the inspection is complete, you will be contacted via email regarding whether your refund request is approved or denied. If it has been approved, your refund will be automatically issued to the original payment method used during checkout.

Items not meeting return eligibility (e.g., worn, damaged, or missing tags) cannot be refunded and may be returned to you at your expense. Maximum estimated refund time is 7 business days from approval.

Contact Us

We’re always here to help! For quick support or any questions about your order, reach out to our GORVII Customer Care Team. We’re committed to providing a smooth and reliable shopping experience.

Business Address: 3571 West Montague Avenue, Syracuse, New York 13204, United States
Business Phone: +1 (212) 807-5696

Business Email: support@gorvii.com